Refund policy
REFUND AND RETURN POLICY
Last updated: July 2026
1. Our commitment At Nabeeth Wine and Spirits, we want you to be completely satisfied with your purchase. If something isn't right, please contact us at info@nabeeth.co.uk and we'll do our best to help.
2. Returns — unopened bottles We accept returns of unopened, undamaged bottles within 14 days of delivery, provided:
- The bottle is in its original condition with the seal intact
- The original packaging is included where possible
- You contact us at info@nabeeth.co.uk before returning any item
Return shipping costs are the responsibility of the customer unless the item is faulty or not as described.
3. Returns — opened bottles We are unable to accept returns of opened bottles under any circumstances, including where a bottle is believed to be corked or faulty. We strongly recommend inspecting your wine carefully upon opening. If you have concerns about a product before opening, please contact us at info@nabeeth.co.uk.
4. Damaged in transit If your order arrives damaged, please photograph the damage and contact us at info@nabeeth.co.uk within 48 hours of delivery. We will arrange a replacement or refund as appropriate.
5. Refunds Once a return is approved, refunds will be processed to your original payment method within 5–10 business days. You will receive an email confirmation when your refund has been issued.
6. Non-returnable items The following cannot be returned:
- Opened bottles
- Items purchased on final sale or clearance
- Gift cards
7. Your statutory rights Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If a product is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement or refund.
8. Contact To initiate a return or report an issue: Email: info@nabeeth.co.uk Nabeeth Wine and Spirits